01
Ask about thisComputer Setup
We set up new machines at home or on the bench: accounts, updates, printers, email, Wi-Fi and your files moved across.
Help for households across County Clare
Home IT support, in your own words
A new computer to set up, a laptop that has gone slow, email that stopped working, or a tablet nobody can log into. We explain it in plain language and fix it properly.
You can bring the device to the counter, have us call out to your home when the job needs it, or let us look at it remotely on your screen while you watch. Everything starts with one message about what is going wrong.
What home IT covers
The jobs we are asked for most
These are the services the team provides for homes. If what you need is not listed, ask us anyway — we will tell you honestly whether it is something we do.
02
Ask about thisDevice Support
Support for laptops, tablets and phones, from a first smartphone to a new tablet, explained without jargon at the counter or in your home.
03
Ask about thisHome Technology Assistance
Help getting home technology working together: Wi-Fi coverage, smart devices, printers, TVs and the small things that stop a household working.
04
Ask about thisSoftware Support
Software support at home covering installations, updates, email setup, backup and everyday application problems.
05
Ask about thisPerformance Troubleshooting
Diagnostics for slow or unreliable home computers, with a clear explanation of the cause and the options before anything is replaced.
06
Ask about thisRemote Support
Remote support lets our technician see your screen with your permission and fix an issue without a call out. The client is installed by you and the session is ended when the work is done.
Three ways to get help
Pick whatever suits your week
At the counter
Bring the laptop, tablet or phone into Ennis or Ennistymon. Most software and setup questions are dealt with while you wait, and anything that needs parts stays on the bench.
In your home
When the job is easier to do on site — a router that needs moving, a printer that has to talk to three machines — we arrange a visit rather than asking you to unplug everything.
On your screen
For software, email and security issues, a remote session often fixes it in one conversation. You start the session yourself and can watch everything that happens.
How it works
From message to fixed
- 01
Tell us what is happening
A message with the device, how old it is and what it is doing. Photos of an error screen are welcome.
- 02
We suggest the right route
Counter, home visit or remote session. We will also tell you if a job is not worth paying for.
- 03
We do the work with you
You see what is being changed and why. Anything that could affect your files is discussed first.
- 04
You leave knowing your setup
We explain what was wrong in plain language, so the same problem is less likely to catch you again.
Home IT questions
Do I need to book before bringing a device in?
You can walk in during opening hours, or send us the details on WhatsApp first. A repair enquiry tells us what is coming in, and we confirm the next step with you before anything is agreed.
Which devices do you repair?
Laptops, desktop computers, MacBooks and iMacs, smartphones, tablets and printers. We also handle software faults, data recovery, antivirus work, performance issues, upgrades and system failures.
How does repair pricing work?
Repairs are assessed before they are agreed, so you get a clear picture of the fault and the options first. Send the device type and a description of the fault on WhatsApp and the team will talk you through it. Work is only carried out once you are happy to proceed.
How long will a repair take?
It depends on the fault and on parts, so we confirm it once we have looked at the device rather than quoting a number in advance. For anything that needs a part ordered in, we will tell you that at the start.
Get home IT support
Tell us what is happening and how you would like help. This opens WhatsApp with your details already written out, and we reply with the next step.
- WhatsApp +353 89 260 6444 — the fastest route.
- Or call the Ennis store on 065 6827 229.
- Nothing is charged through this website and nothing is booked until we confirm it.